Exclusive Services
Unlocking the Real Reasons Behind Employee Turnover to Drive Retention Success
Why Employees Leave Is More Important Than When They Leave.
Employee attrition costs your company more than just time and resources—it affects team morale, disrupts productivity, and hampers your ability to scale effectively. At Centric RG, we understand that behind every resignation lies a story that, if left untold, prevents your company from realising its full potential. Our comprehensive, data-driven exit interview solution goes beyond traditional methods to provide deeper insights and actionable strategies to improve retention, optimize your hiring processes, and strengthen your company culture.
Our Solution: Tailored Exit Interviews with Strategic Insights
We specialise exclusively in conducting third-party exit interviews for mid-sized tech firms and scale-ups, ensuring that you get the real story behind employee departures. Our service delivers the insights you need to make data-backed decisions and transform attrition challenges into growth opportunities.
Our Process: Turning Employee Goodbyes into Retention Strategies
1
Discovery & Alignment
Week 1-2
We begin every engagement with a detailed discovery session. We’ll dive into your company’s current HR landscape, attrition metrics, and key challenges. Together, we’ll define success metrics to track throughout the project, ensuring our service aligns perfectly with your strategic goals.
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Pain Point Addressed: Lack of clarity around employee turnover and retention goals.
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Our Solution: We identify baseline metrics and set clear objectives, giving you a concrete starting point to measure improvements.
2
Comprehensive, Data-Driven Exit Interviews
Week 3-6
We conduct confidential, unbiased exit interviews using structured and tailored questions to gather honest feedback. Our team handles everything—from scheduling and interviewing to transcription and analysis—so your HR team can focus on applying the insights.
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Pain Point Addressed: Internal exit interviews often yield biased feedback due to lack of anonymity.
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Our Solution: Our third-party status provides a safe space for employees to share their true reasons for leaving, leading to more reliable and actionable data.
3
Advanced Analysis & Industry Benchmarking
Week 7-8
We analyze the collected data to identify key themes and patterns, providing detailed insights into why your employees are leaving. We compare these results against industry benchmarks, offering a clear perspective on where you stand relative to your peers.
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Pain Point Addressed: No access to benchmark data makes it hard to understand if turnover is within normal parameters.
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Our Solution: We provide industry-specific benchmarks to highlight problem areas and opportunities for improvement, helping you understand if your attrition rates are typical or cause for concern.
4
Strategic Recommendations & Action Planning
Week 9-10
Our insights don’t stop at data. We deliver a customized strategic action plan that addresses the root causes of your attrition, with recommendations tailored to your company’s unique challenges and culture. From revamping your onboarding processes to refining your employee value proposition (EVP), we provide solutions that are designed to be implemented seamlessly.
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Pain Point Addressed: Lack of actionable strategies to address attrition trends.
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Our Solution: We offer clear, data-backed recommendations with an implementation roadmap, helping you make meaningful changes that drive retention success.
5
Implementation Support & Ongoing Monitoring (Optional)
Ongoing
We can partner with you to implement the recommendations and track progress over time. With quarterly reviews and feedback loops, we ensure that your company is consistently moving towards achieving its retention goals.
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Pain Point Addressed: Difficulty in executing retention strategies without guidance.
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Our Solution: Our team supports your implementation process and provides ongoing analysis to refine strategies as needed, ensuring sustainable change.
Key Benefits of Partnering with Centric RG
Key Benefits of Partnering with Centric RG
01
Unbiased, Confidential Feedback
Our third-party status ensures that employees feel comfortable sharing their true reasons for leaving, providing you with authentic feedback that internal interviews often miss.
03
Actionable Insights & Strategic Recommendations
Beyond data, we deliver customized strategies to improve retention, align hiring processes, and build a strong company culture.
02
Benchmark Comparisons
We compare your attrition metrics against industry standards, helping you understand how your company stacks up and identifying areas for improvement.
04
Ongoing Support
We don’t just hand you a report and leave. We partner with you to implement recommendations and track progress, ensuring you see real, measurable improvements in employee retention.
Who We Help
Our services are designed for mid-sized tech firms and scale-ups that are:
Experiencing high turnover and struggling to understand why employees are leaving.
Lacking industry benchmarks to gauge whether attrition rates are within expected parameters.
Transitioning from start-up to scale-up and seeking to solidify their HR processes.
Looking to improve their employer brand and build a strong, long-lasting company culture.
Ready to Unlock the Real Reasons Behind Employee Turnover?
Transform your attrition into actionable insights. Let’s start the conversation.